Welcome to Snuggly Crochet ("we", "us", "our"). These Terms and Conditions govern your use of our website, located at Snugglycrochet.net, and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms and Conditions.

1. Business Details

Business Name: Snuggly Crochet
Location: Queensland, Australia
Email: snugglycrochet@outlook.com
Website: snugglycrochet.net

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or have the permission of a parent or guardian.

3. Products We Sell

We sell the following types of products:

Crochet patterns (PDF downloads)
Handmade crochet items
Other digital and physical products as listed on our website

Product descriptions and images are provided for illustrative purposes only.

4. Pricing and Currency

All prices are listed in Australian Dollars (AUD). Prices include GST where applicable. We reserve the right to change prices at any time without notice.

5. Payment

Payment is required in full at the time of purchase. We accept payment through secure third-party payment providers,
including but not limited to:

Stripe
PayPal

We do not store your payment card details.

6. Digital Products and Instant Downloads

6.1 DeliveryDigital products are delivered electronically and are typically available immediately after payment.

6.2 File FormatsDigital products may be supplied as:
PDF
JPG
PNG
Canva template links

6.3 Canva Templates

Where a Canva template is provided:

A free or paid Canva account may be required.
You are responsible for editing and downloading your files.
We are not responsible for Canva platform outages or changes.


6.4 Download Limits

Download links may be limited in duration or number of downloads.

7. Physical Products

We offer handmade crochet products and other physical items as described on the relevant product pages.

Due to the handmade nature of some products:

Minor variations in size, shape, colour, and finish may occur.
Colours may appear differently depending on your screen or device settings.
Processing and dispatch times may vary depending on product availability and order volume.

These natural variations are part of the unique character of handmade products and do not constitute defects.
Where dimensions are provided, they are approximate only.
If you have any questions about a product before purchasing, please contact us and we will be happy to assist.

8. Shipping Policy

We ship Australia-wide. Estimated delivery times are provided as a guide only and are not guaranteed. Shipping costs are displayed at checkout. Risk in physical goods passes to you upon delivery.

9. Refunds and Returns

9.1 Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law.

9.2 Digital Products

Due to the instant-access nature of digital products, refunds are not provided for:

Change of mind
Accidental purchase
Lack of software knowledge
Failure to read the product description

However, refunds may be provided where required by law, including if the product is faulty or not as described.

9.3 Physical Products

We do not offer refunds for change of mind unless stated otherwise. If an item is faulty, damaged, or significantly different from the description, please contact us within 14 days of delivery.

10. Intellectual Property

All website content and products, including:

Templates
Crochet patterns
Images
Graphics
Text
Logos

are owned by us or licensed to us and are protected by copyright laws.

11. Permitted Use of Digital Files

Unless otherwise stated, digital files are for personal use only.
You may:
Edit and print files for personal use.
Use files for your own event or project.

You may not:

Resell or redistribute files.
Share files with others.
Claim the designs as your own.
Use files commercially unless expressly permitted.

12. User Content

If you submit reviews, photos, or testimonials, you grant us a non-exclusive, royalty-free licence to use and display that content for marketing purposes.

13. Accuracy of Information

We strive to ensure all website information is accurate, but we do not guarantee that descriptions, images, pricing, or availability are error-free.We reserve the right to correct errors and cancel affected orders.

14. Third-Party Services

Our website may integrate with third-party services, including:
Canva
Stripe
PayPal
Woocommerce
Elementor
Google Analytics

We are not responsible for the availability or operation of third-party services.

15. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from:

Use of our website.
Purchase of our products
Inability to access downloads
Third-party platform issues

Our total liability is limited to the amount paid for the relevant product.

16. Indemnity

You agree to indemnify us against any claims, damages, or expenses arising from your breach of these Terms.

17. Privacy

Your use of our website is also governed by our Privacy Policy.

18. Cookies

We may use cookies and analytics tools to improve your experience.

19. Prohibited Conduct

You must not:

Misuse our website.
Attempt unauthorised access.
Copy or distribute our products unlawfully.
Use our content in breach of copyright.

20. Suspension or Termination

We may suspend or terminate access to our website if you breach these Terms.

21. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control.

22. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the non-exclusive jurisdiction of the courts of Queensland, Australia.

23. Changes to These Terms

We may update these Terms at any time by publishing the revised version on our website.

24. Contact Us

If you have any questions about these Terms and Conditions, please contact snugglycrochet@outlook.com